ILA 2026

Dear Ellie,

The experience with the hotel and your services are at our best satisfaction.

CPhI Worldwide 2023

Hi Megan,

You are a complete and utter star!!!

Thank you so much for all of your efforts with this, I really do appreciate you fighting our corner on this one and for getting them to add in the special clause. I cannot thank you enough. This truly is an example of great customer service :-) and you can quote me on that!

Please do go back and confirm with them.

Thank you again.

Have a lovely evening!

Just want it to be highlighted to your company how hard you work and that it should not go unnoticed. We have had so much bad luck in the past with accommodation in London, so it is so reassuring to have someone like you who has helped us – I will be sure to use you always going forward as customer experience is everything and you have nailed this ☺

Thank you again – what a credit to your team

Katie Gray

Events & Marketing Manager

Dear Mark, Sorry to reply this late! I have just got back to Taiwan after this long business trip – the K was very successful and thank you for asking. I would love to take a while to give you mine, and my Teammates’ feedback about the accommodation. Overall impression: Very good value for money! Pros: 1. Great location – it took 2 minutes to walk to the metro station and then 20 more minutes on the train to get to the fair. 2. Lots of restaurants and shops around – very convenient! 3. Rooms were big and clean, and we had plenty of space for our suitcases. 4. Comfortable beds, central heating and big bathrooms. 5. We will definitely consider it for the next K! it fulfilled most of our requirements! Having said all that I know you would like to know about the cons. I do not try to attack you, as you don’t run the hotel, but for your reference and future customers you should be aware of the down side of the hotel; 1. There was no internet connection in the rooms – I think it was the biggest problem for us, as we had to receive emails and work in the lobby – the only place with the internet connection. You must know that the lobby was in a different building across the street! So this was not what I had in mind when ordering the rooms – Wi-Fi connection in the room is the most important thing when searching hotels for myself and my Team. The lobby was also a bar and a restaurant at the same time so it was inconvenient for us and other patrons to work there. The staff of the hotel did nothing upon my request to fix the connection in at least some of our rooms. 2. Great location – unfortunately it comes with a price – the area was busy and loud every night and for the whole night, the windows didn’t block all of the noise of breaking glass and drunken singing. As I said at the beginning it was good value for money, and we would still chose this one! Knowing it was loud and there was no internet would not stop us from ordering it, but it would give us heads up and chance to mentally prepare. I hope my feedback was helpful and you will communicate with the hotel the need for Wi-Fi.

Thank you! Best Regards, Emma TRACZ Regional Manager

The hotel was perfect for our 5 days stay in Friedrichshafen. Rooms warm and clean. Good breackfast and good restaurant.

Hi Tom,

Excellent

BIOFACH - 2024

Dear George

Thank you for your email and sorry for the late reply but I was on leave.

Grupotel Gran Via 678 was very fine. All things went well. Thank you again for your cooperation and help.

Best regards

Nicole

CPhI Worldwide 2023

Hi George,

Thanks for your support.

Yes, everything was ok with the Hotel, well located, clean and comfortable.

Thx,

Best,

Santiago

Fakuma 2023

Hello Megan,

Here is the feedback I got from the guests:

•Nice, clean rooms

•Breakfast OK

•Good parking facility

•Bar : no ice, red wine in fridge, white wine not chilled….

Very pleased with your services; always fast and to the point communication. Best regards, Heidi Van Haute Office Manager

Hotel was OK Service staff OK too Parking lot was not available, a bit difficult to park around there.

Restaurant got busy very soon, was not possible to dine one night.

Interlift 2023

Dear Tom,

We have had a very pleasant stay at the hotel, well situated nearby the tube that brings you in one stop to the Fair Ground. Thanks very much for your assistance.

Kind regards,

Marieke Emke 

Dear Tom,

It was pleasure staying in the apartment and was clean and good without any disturbances. Appreciate your efforts and we recommend this.

Anilkumar Kanti Floor Furnisehers Alleppey - South India