YOUR TRAVEL PARTNER

Hello, My contact person was Tom Parker and our communication from the past year was just perfect. He helped us to book rooms for our whole team. When I had issues/questions, etc. Tom always replied immediately. He offered us several hotels, as well the Pentahotel where we stayed. This hotel was lovely. Personnel was very friendly and helpful, rooms were nice, breakfast was good and we had the opportunity to eat in our hotel for diner which was amazing after such a long day at the airshow. Had a very good experience and will certainly work with you again for upcoming fairs.

Kind Regards

Louise Monbaliu

Dear Mark, Sorry to reply this late! I have just got back to Taiwan after this long business trip – the K was very successful and thank you for asking. I would love to take a while to give you mine, and my Teammates’ feedback about the accommodation. Overall impression: Very good value for money! Pros: 1. Great location – it took 2 minutes to walk to the metro station and then 20 more minutes on the train to get to the fair. 2. Lots of restaurants and shops around – very convenient! 3. Rooms were big and clean, and we had plenty of space for our suitcases. 4. Comfortable beds, central heating and big bathrooms. 5. We will definitely consider it for the next K! it fulfilled most of our requirements! Having said all that I know you would like to know about the cons. I do not try to attack you, as you don’t run the hotel, but for your reference and future customers you should be aware of the down side of the hotel; 1. There was no internet connection in the rooms – I think it was the biggest problem for us, as we had to receive emails and work in the lobby – the only place with the internet connection. You must know that the lobby was in a different building across the street! So this was not what I had in mind when ordering the rooms – Wi-Fi connection in the room is the most important thing when searching hotels for myself and my Team. The lobby was also a bar and a restaurant at the same time so it was inconvenient for us and other patrons to work there. The staff of the hotel did nothing upon my request to fix the connection in at least some of our rooms. 2. Great location – unfortunately it comes with a price – the area was busy and loud every night and for the whole night, the windows didn’t block all of the noise of breaking glass and drunken singing. As I said at the beginning it was good value for money, and we would still chose this one! Knowing it was loud and there was no internet would not stop us from ordering it, but it would give us heads up and chance to mentally prepare. I hope my feedback was helpful and you will communicate with the hotel the need for Wi-Fi.

Thank you! Best Regards, Emma TRACZ Regional Manager

Especially quite satisfied with Ms. Ellie Stone assistance in terms of:
1-prompt reply
2-multiple options
3-sufficient instructions
4-easy to communicate
5-easy to reach

Hi Tracy,

Everything went well with our stay! Thank you for your assistance!

Kind regards,
Lucy

CPhI Worldwide 2023