Dear Tom,
As the operating and marketing manager of our new office abroad, sometimes one just doesn`t have enough time to take care of small details that come back to haunt you at the very last minute. Even though, I was not familiar with your company before and I had never worked with an external company either, you remained reassuring and have kept your word. Within a very limited time frame and with only a few emails you were able to put me and 10 of my colleagues in a good hotel, with excellent service and near the city center... I have already send you the dates and locations of our next fairs! It was a pleasure working with you and I look forward to working with you again.
Emel