Dear Mark, Sorry to reply this late! I have just got back to Taiwan after this long business trip – the K was very successful and thank you for asking. I would love to take a while to give you mine, and my Teammates’ feedback about the accommodation. Overall impression: Very good value for money! Pros: 1. Great location – it took 2 minutes to walk to the metro station and then 20 more minutes on the train to get to the fair. 2. Lots of restaurants and shops around – very convenient! 3. Rooms were big and clean, and we had plenty of space for our suitcases. 4. Comfortable beds, central heating and big bathrooms. 5. We will definitely consider it for the next K! it fulfilled most of our requirements! Having said all that I know you would like to know about the cons. I do not try to attack you, as you don’t run the hotel, but for your reference and future customers you should be aware of the down side of the hotel; 1. There was no internet connection in the rooms – I think it was the biggest problem for us, as we had to receive emails and work in the lobby – the only place with the internet connection. You must know that the lobby was in a different building across the street! So this was not what I had in mind when ordering the rooms – Wi-Fi connection in the room is the most important thing when searching hotels for myself and my Team. The lobby was also a bar and a restaurant at the same time so it was inconvenient for us and other patrons to work there. The staff of the hotel did nothing upon my request to fix the connection in at least some of our rooms. 2. Great location – unfortunately it comes with a price – the area was busy and loud every night and for the whole night, the windows didn’t block all of the noise of breaking glass and drunken singing. As I said at the beginning it was good value for money, and we would still chose this one! Knowing it was loud and there was no internet would not stop us from ordering it, but it would give us heads up and chance to mentally prepare. I hope my feedback was helpful and you will communicate with the hotel the need for Wi-Fi.

Thank you! Best Regards, Emma TRACZ Regional Manager

Hi Mark,

You know what… YOU ARE AWESOME!!! Thank you for the help. Much appreciated!

Thank you & Best Regards,

Laura Chong 

Megan Moore was grand to work with... We had on-off-on again hotel guests. She found the highest quality hotel at the lowest price for us in a popular Paris neighbourhood - 5 stars at 2 star prices! Megan also found some great deals for us in other tier one cities as well - low prices, high quality - during peak exposition times. Will certainly use her again!

Dear Megan,

I’m so sorry not to have reverted to you before. Everything were ok, and the guests found the Hotel very good and in a very good position in respect of Innotrans. Please let me also thank you for your professional assistance even for the last minute request. Thank you very much for the service rendered and I’ll keep in contact for future events like the Innotrans.

Kind regards,

Roberta

Hi Mark,

Yes, we came back last Friday. The hotel was good and well located next to the underground and near the city center. To keep in mind for the next Chillventa! Thanks!

Best regards,

Marike Stirnemann Export Customer Account Manager 

All went well, we liked the location of the hotel, right in the historic center of the city with many restaurants around, no problems at check in!

Dear Tom,

Sorry for the late reply, everything was fine mate. Thanks a lot for your help, I look forward to 2018!!

Regards,

Colin Falzon Ta’ Falzon Landrovers Ltd.

Many thanks to Mr Tom Parker from GoFair throughout the whole process of searching for a suitable hotel. The hotel is located perfectly good- just 10 minutes walking up to the Messe, or several minutes by train. The interior layouts are also very good. The rooms are spacious, comfortable bed, shower room etc...A good room service. The only minus there is extremely poor breakfast that really should be improved. 

Dear Tom,

thank you again for your care and professionalism. For sure I'll address only to you for all future events as well. As for the hotel - it is located very good, the interior layouts are also very good. The only minus there is extremely poor breakfast. Last time in Arosa Hotel, and even in Crown hotel they were much better, being at the same time enough plain.

Thank you again for your help!

Regards,

Irina

One of my colleagues tried to check in after 11pm using the self-service system it found is booking, asked him to enter my address, and then when pressed to confirm it said it couldn’t process my check-in. This happened to another colleague arriving late due to flight delays -the system is unreliable/faulty, which is a particular issue when the check-in desk is unmanned. Both had to use the hotel's emergency number. Overall the hotel was clean and service was ok.