INTERGASTRA 2028

All was fine at the end and we didnt had any problems. There were some delays with the bookings but Ellie fixed them.

The hotel was good and clean and breakfast good. We enjoyed the service provided by the staff.

Ramin

The hotel is not really very close to the fair and rooms are quite small. But the level is however high and the staff is really nice and helpful. 

Hi Michelle 

Thanks for the follow up on our ProWein 24 trip. 

The Mercure served its purpose for us as we were only there a couple of nights - and didn't really spend too much time at the hotel. 

We understood hotel was a bit further out (and this was reflected in the pricing) - only slight negative was length of time it took for a taxi to arrive.  Would have hoped hotel had a contract with taxi firm to ensure guests don't have too long to wait once ordered. We learned from our initial mistake and ensured we had pre-ordered a taxi for return to airport. 

Positives:

Helpful staff

Great humour from barman!

Clean, basic rooms 

Negatives:

No safe in room

No iron in room

Length of time for taxis to arrive 

Overall, Michelle made the booking process very simple and was a great help with my questions and area information - thank you! 

Should we require accommodation for events going forward we'll be in touch. 

Thanks

Lisa

ProWein 2024

Dear Ellie,

Greetings to you! Hope you’re doing fine.

Yes, my boss had gone for the event. It was a successful trip for him.

Initially, I believe there was some confusion with the hotel booking  on the hotels part but it was sorted out later.

Currently no plans yet, however, if we do need help we will be in touch.

Thank you to your team and Ms. Ellie for her support.

Happy to work with Tess but the hotel was not that good. It was old and loud and the furniture was outdated. The hotel had 5 floors and 4 of them were renovated but we got rooms in the old part. Overall its central and within nice location.

Christian Röther

Everything was ok and good location of the hotel.

Hello Brian,

Thank you for sending through all the information. I also just want to commend both you and Megan on excellent service! Thank you for taking the time to research available accommodation within our budget, you are an example of what customer service should be. Well Done! BST will definitely use your services again in future and I will personally recommend you to anyone willing to listen. Please can I ask you to pass on my message to your management team?

Best Wishes,

Charmaine Venter

Hi Mark,

Yes, we came back last Friday. The hotel was good and well located next to the underground and near the city center. To keep in mind for the next Chillventa! Thanks!

Best regards,

Marike Stirnemann Export Customer Account Manager 

Hello Tess,

All went fine, we enjoyed the hotel due to its walking distance location, but the only downside was the breakfast.

CPhI Worldwide 2023

Hello, My contact person was Tom Parker and our communication from the past year was just perfect. He helped us to book rooms for our whole team. When I had issues/questions, etc. Tom always replied immediately. He offered us several hotels, as well the Pentahotel where we stayed. This hotel was lovely. Personnel was very friendly and helpful, rooms were nice, breakfast was good and we had the opportunity to eat in our hotel for diner which was amazing after such a long day at the airshow. Had a very good experience and will certainly work with you again for upcoming fairs.

Kind Regards

Louise Monbaliu

All was perfect with the hotel and Megan was amazing with her job.

ANUGA 2023

Dear Megan,

The exhibition was good and the hotel was excellent.

Thanks a lot for your wonderful service. If I need any further hotel bookings, I will call you.

Best Regards

Naidu

LABELEXPO EUROPE 2023