SINO-PACK

Hi Christine,

First of all, thank you very much for your effort and support on us! The stay at your recommended hotel for the exhibition helped in completing the whole schedule with joy. Will definately check with you for further events. Wishing you all the best towards the year-end!

Best regards,

John

Dear George,

All went well at PhiLeRo Hotel Koln. 

Gabriel

Anuga 2023

Dear Megan,

The hotel and the location were great !  We would like to book the same hotel for Vitafoods 2024 OR perhaps something different in the same area.

Nina

Hello Tess,

Excellent service from Travel to Fairs Ltd for our last exhibition (IWA OUTDOOR CLASSICS2018) in Nuremberg, Germany.
Very competitive prices - the fact that you managed to offer us rooms when everything else was sold out speaks for itself!

We'll work with you again in the future.

Kind Regards,
Alrico Quik

Very pleased with your help. All went very well. Nice and clean hotel.

Great service, very supportive during the full process. Customer friendly and never tired to answer questions and make changes when necessary.

Hello George,

Thank you for your follow up call. 

Am glad to note that they were all pleased with both hotels. They said the hotels were clean and service was good. They particularly liked the location and the restaurant of Hotel XII Apostel Albergo. The only downside they mentioned to me is the weak wi-fi connection. But overall they were much satisfied.

ANUGA 2023

Thank you Tom.

All went very well.  Thank you again for your assistance.

Kind Regards,

Dear George,

thanks for you mail.

Everything went very well!! We have really appreciated your fast action in solving our issue to reinstate a cancelled reservation for new guests.

The only “negative” thing was that there was not possibility to have dinner in the hotel, but my team solved going out.

We will be very glad to ask for your help for future reservation.

Thank you and kind regards

Debora

CPhI Worldwide 2023

Your service:

Positive:
- There was always an answer within a few hours.
- There were friendly reminders, should one have forgotten something.

Hotel

Negative:
- There was little choice at breakfast.
- For weekend arrivals the reception is empty.
- The windows could not be opened due to laws/ ordinances.

Positive:
- The train is 3 - 5 minutes walk away.
- There are some good restaurants nearby
- On request you got the key to open the window
- There were shopping facilities (supermarkets) nearby
- The hotel offers parking possibilities; (Otherwise there is a parking garage 100 m away)
- The parking spaces at the hotel are free of charge

Best Regards,

Alejandro

Hello Brian,

Thank you for sending through all the information. I also just want to commend both you and Megan on excellent service! Thank you for taking the time to research available accommodation within our budget, you are an example of what customer service should be. Well Done! BST will definitely use your services again in future and I will personally recommend you to anyone willing to listen. Please can I ask you to pass on my message to your management team?

Best Wishes,

Charmaine Venter

Dear Tom,

thank you again for your care and professionalism. For sure I'll address only to you for all future events as well. As for the hotel - it is located very good, the interior layouts are also very good. The only minus there is extremely poor breakfast. Last time in Arosa Hotel, and even in Crown hotel they were much better, being at the same time enough plain.

Thank you again for your help!

Regards,

Irina