Here is the feedback I got from the guests:
•Nice, clean rooms
•Good parking facility
•Bar : no ice, red wine in fridge, white wine not chilled….
Very pleased with your services; always fast and to the point communication. Best regards, Heidi Van Haute Office Manager
Tom is great! He always got back to me right away with the best prices!
We are very satisfied with the service provided by the hotel and your company's service. We are very happy and everything went well during the exhibition. It was pleasure to work with you and we would love to continue working in the future with you!
Fantastic hotel placed in the city centre of Hannover. Very nice and very big and confortable rooms. Very good breakfast service too. Best hotel I never stayed in Hannover. We stayed there for profesional reasons and in the case to come to Hannover again, we will repeat!
What Hotel Herzog lacked in room size, it more then doubled in customer service. The staff went out of their way to make sure we had a pleasant stay during the K-show. The only issue we had was the very small bathrooms, difficult to use.
Dear Mark, Sorry to reply this late! I have just got back to Taiwan after this long business trip – the K was very successful and thank you for asking. I would love to take a while to give you mine, and my Teammates’ feedback about the accommodation. Overall impression: Very good value for money! Pros: 1. Great location – it took 2 minutes to walk to the metro station and then 20 more minutes on the train to get to the fair. 2. Lots of restaurants and shops around – very convenient! 3. Rooms were big and clean, and we had plenty of space for our suitcases. 4. Comfortable beds, central heating and big bathrooms. 5. We will definitely consider it for the next K! it fulfilled most of our requirements! Having said all that I know you would like to know about the cons. I do not try to attack you, as you don’t run the hotel, but for your reference and future customers you should be aware of the down side of the hotel; 1. There was no internet connection in the rooms – I think it was the biggest problem for us, as we had to receive emails and work in the lobby – the only place with the internet connection. You must know that the lobby was in a different building across the street! So this was not what I had in mind when ordering the rooms – Wi-Fi connection in the room is the most important thing when searching hotels for myself and my Team. The lobby was also a bar and a restaurant at the same time so it was inconvenient for us and other patrons to work there. The staff of the hotel did nothing upon my request to fix the connection in at least some of our rooms. 2. Great location – unfortunately it comes with a price – the area was busy and loud every night and for the whole night, the windows didn’t block all of the noise of breaking glass and drunken singing. As I said at the beginning it was good value for money, and we would still chose this one! Knowing it was loud and there was no internet would not stop us from ordering it, but it would give us heads up and chance to mentally prepare. I hope my feedback was helpful and you will communicate with the hotel the need for Wi-Fi.
Thank you! Best Regards, Emma TRACZ Regional Manager
You know what… YOU ARE AWESOME!!! Thank you for the help. Much appreciated!
Thank you & Best Regards,
Megan Moore was grand to work with... We had on-off-on again hotel guests. She found the highest quality hotel at the lowest price for us in a popular Paris neighbourhood - 5 stars at 2 star prices! Megan also found some great deals for us in other tier one cities as well - low prices, high quality - during peak exposition times. Will certainly use her again!
I’m so sorry not to have reverted to you before. Everything were ok, and the guests found the Hotel very good and in a very good position in respect of Innotrans. Please let me also thank you for your professional assistance even for the last minute request. Thank you very much for the service rendered and I’ll keep in contact for future events like the Innotrans.
Yes, we came back last Friday. The hotel was good and well located next to the underground and near the city center. To keep in mind for the next Chillventa! Thanks!
Marike Stirnemann Export Customer Account Manager