OUTDOORBUILD

Great service, very supportive during the full process. Customer friendly and never tired to answer questions and make changes when necessary.

Hi Mark,

how are you? I would like to give a feedback to you: everything went well and our staying was perfect! Thank you very much for your cooperation.

Kind Regards 

Hi Giancarlo,

sorry if I take advantage of your personal number, but I want to tell you a big thank you in private because in a short time you have organized everything for me. You know I was anxious when they asked me to find the hotel for my colleagues. Then when you wrote me the first time, I started to calm down. Finally I even felt pampered. You are really special in your work.

I will never stop thanking you!

Thanks Tom.

The reservations were fulfilled properly, and the hotel was excellent with one exception: no shower curtain/door in the bathroom made for difficult showering. Our next trip to Europe is for wire 2016, www.wire.de, in Dusseldorf, Germany.

Best regards,

Mike McNulty 

Hello Brian,

Thank you for sending through all the information. I also just want to commend both you and Megan on excellent service! Thank you for taking the time to research available accommodation within our budget, you are an example of what customer service should be. Well Done! BST will definitely use your services again in future and I will personally recommend you to anyone willing to listen. Please can I ask you to pass on my message to your management team?

Best Wishes,

Charmaine Venter

Hi Brian,

I have spoken to two of the people who stayed at the hotel.
The both said it was clean, very convenient for ExCel and good value for money compared to other hotels in the area.

Kind regards
Kathy

Hi Megan,

How are you? We are very happy with the hotel and I would like to do the reservation to next FAKUMA in 2023. Can you check it please?

Many thanks!

Thank you very much for your support, your service was very good. It is always very nice to work with someone so encouraging

Hi Mark,

Yes, we came back last Friday. The hotel was good and well located next to the underground and near the city center. To keep in mind for the next Chillventa! Thanks!

Best regards,

Marike Stirnemann Export Customer Account Manager 

The hotel was in the right location. We moved by train and metro to come to Milan and then reach the CPHI. What I asked is what I got. Perfect! The hotel was nice, comfortable rooms, good breakfast!

Hi Megan,

You are a complete and utter star!!!

Thank you so much for all of your efforts with this, I really do appreciate you fighting our corner on this one and for getting them to add in the special clause. I cannot thank you enough. This truly is an example of great customer service :-) and you can quote me on that!

Please do go back and confirm with them.

Thank you again.

Have a lovely evening!

Dear Mark, Sorry to reply this late! I have just got back to Taiwan after this long business trip – the K was very successful and thank you for asking. I would love to take a while to give you mine, and my Teammates’ feedback about the accommodation. Overall impression: Very good value for money! Pros: 1. Great location – it took 2 minutes to walk to the metro station and then 20 more minutes on the train to get to the fair. 2. Lots of restaurants and shops around – very convenient! 3. Rooms were big and clean, and we had plenty of space for our suitcases. 4. Comfortable beds, central heating and big bathrooms. 5. We will definitely consider it for the next K! it fulfilled most of our requirements! Having said all that I know you would like to know about the cons. I do not try to attack you, as you don’t run the hotel, but for your reference and future customers you should be aware of the down side of the hotel; 1. There was no internet connection in the rooms – I think it was the biggest problem for us, as we had to receive emails and work in the lobby – the only place with the internet connection. You must know that the lobby was in a different building across the street! So this was not what I had in mind when ordering the rooms – Wi-Fi connection in the room is the most important thing when searching hotels for myself and my Team. The lobby was also a bar and a restaurant at the same time so it was inconvenient for us and other patrons to work there. The staff of the hotel did nothing upon my request to fix the connection in at least some of our rooms. 2. Great location – unfortunately it comes with a price – the area was busy and loud every night and for the whole night, the windows didn’t block all of the noise of breaking glass and drunken singing. As I said at the beginning it was good value for money, and we would still chose this one! Knowing it was loud and there was no internet would not stop us from ordering it, but it would give us heads up and chance to mentally prepare. I hope my feedback was helpful and you will communicate with the hotel the need for Wi-Fi.

Thank you! Best Regards, Emma TRACZ Regional Manager